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User Satisfaction/Outcomes Survey

We need your help in making sure our website is as helpful as possible. Please take a few minutes to answer the following questions. The survey results are confidential.

1. Where did you use this website? (please check only one)

	Home
	Work
	A Friend's House
	A Library
	A social services agency/community center
	Court
	Other:

2. How did you hear about the website? (please check all that apply)

	From a social services agency staff person
	Through a browser/search engine (e.g., Google, Netscape)
	Word of mouth
	From a link from another site
	From an ad or publication
	Court
	Other:

3. Why are you using this website?

	I am getting information to use in court.
	I am getting information about a legal problem but not a court case.
	I am trying to find additional services and/or legal representation.
	I am just seeing what information is available.
	I am interested in your website, but am not looking for legal information.
	Other:

4. What legal issue did you want help with?

	Consumer law
	Criminal law
	Disability Rights
	Education (including student loans)
	Elder law
	Employment
	Family law (including divorce and child custody)
	Health Care
	Housing law (including landlord-tenant issues, eviction)
	Public Benefits
	Other:

5. What information did you get from the website? (please check all that apply)

	General information about the legal process and how the legal system works.
	Information about my legal rights.
	Information about what steps to take to solve my legal problem.
	Information about additional services (including social services) and/or legal support.
	Information about how to represent myself in court.
	Information about where else to get help with my legal problem.
	Forms to use in court.
	Other:

6. How easy or hard was it to find the information you needed?

Very Easy	Easy	Neither	Hard	VeryHard

7. How useful was the information you found on the website?

Very Useful	Useful	Not Useful

8. Is there anything you were looking for on the website that you did not find?

We'd like to know whether the website information helps people solve their legal problems. If you came to the website looking for information to solve a particular legal problem, please answer the following questions:

9. Did the website help you understand your legal problem and what you should do?

Yes	No	Don't Know

10. Did the website help you solve your legal problem?

Yes	No	Don't Know

11. Did the website help you to find other people or organizations to help you with your legal problem?

Yes	No	Don't Know

12. Other Comments

This web site was made possible by generous support of the Legal Services Corporation.